FilterBox help
Email support@filterbox.io and we'll get back to you within a day. Include the unit number shown under the three numbers on your dashboard's Home screen.
How do I link the app?
On your home Wi-Fi, open the FilterBox dashboard, go to Settings, Your phone, and tap Link a phone. Type the six-digit code into the app within five minutes.
The app says "Can't find FilterBox"
The full dashboard only opens when your phone is on your home Wi-Fi. Everything on the app's Home screen works from anywhere. If you are home, check that the box has power and its network light is on.
A website or app stopped working
On the dashboard's Home screen, open Something not working?, pick the device, and tap Allow next to what it needs. Or let everything through for ten minutes to see whether FilterBox is the cause.
My TV or streaming app won't play
Under Settings, What gets blocked, turn on Let streaming apps work. Some TVs refuse to play anything without a few of their ad servers.
I forgot the PIN
Hold the button on the FilterBox for two seconds, then reload the dashboard. The PIN is cleared; nothing else changes.